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Frequently Asked Questions
General candle questions
Every Drift Trading Co. candle is hand-poured in small batches by our family-run business on the Gold Coast. We use 100% natural soy wax, premium Australian-made fragrance oils, and non-toxic ingredients to ensure a clean and long-lasting burn.
Yes! Our candles are made with natural soy wax and phthalate-free
fragrance oils, making them safe for your home, office, and loved ones.
They do not release harmful chemicals when burned.
We use 100% natural soy wax, which is sustainable, biodegradable, and renewable. Unlike paraffin wax, soy wax burns cleaner and longer, with minimal soot and toxins.
No, we do not use paraffin wax. Our candles are made with premium soy wax, which is a healthier alternative to traditional paraffin-based candles.
We do not use 100% pure essential oils in our candles for several reasons.
Many essential oils can become toxic when heated beyond a certain temperature, making them unsafe for home use—especially around pets and pregnant women. Each essential oil has a unique composition, and when exposed to heat, they react differently—some break down, evaporate, or lose their therapeutic benefits entirely.
Additionally, essential oils have low flashpoints, meaning they are more volatile and do not perform well in soy wax candles in terms of scent throw. Instead, we use high-quality, Australian-made fragrance oils that are specifically formulated for candles. These oils provide a stronger, longer-lasting scent while adhering to strict safety standards, ensuring they are non-toxic and safe for your home.
Our premium fragrance oils are made in Australia and designed specifically for candles and room sprays. They are phthalate-free and meet IFRA safety standards.
Absolutely! None of our products or ingredients are tested on animals. We are committed to ethical and sustainable practices.
CANDLE CARE & BURNING TIPS
To extend the life of your candle:
- Trim the wick to 5mm before each burn.
- Let the wax melt evenly across the surface on the first burn to prevent tunneling.
- Burn your candle for no more than 4 hours at a time. Once the wax reaches halfway down the vessel only burn for 1 hr at a time.
Tunneling happens when a candle is not burned long enough for the wax to fully melt across the surface. To avoid this, ensure your first burn lasts at least 2–3 hours or until the wax pool reaches the edges.
- Always trim the wick before lighting your candle.
- Burn in a draft-free area away from fans, air conditioners, and windows.
- Use a snuffer instead of blowing out the flame to reduce smoke.
Soy wax can release natural oils in warm temperatures. This does not affect the candle’s performance—simply wipe the excess oil with a paper towel and store your candle in a cool, dry place.
No, we do not offer candle refills for safety and insurance reasons.
The integrity of a used candle jar can be compromised over time, even if no visible damage is present. Small cracks or fractures in the glass may develop due to heat exposure, making it unsafe for reuse. To prioritize consumer safety, we recommend repurposing your empty jars for storage, decor, or recycling rather than refilling them with wax.
Once your candle is finished, remove any remaining wax by placing the jar in hot water. Clean it with soap and warm water, and reuse it for storage, decor, or as a plant pot or simply place in your glass recycling bin.
ORDERS & SHIPPING
We ship Australia-wide! Orders are processed within 1–3 business days, and shipping times vary depending on your location.
Currently, we do not offer international shipping due to high shipping costs. We want to ensure our customers receive the best value, and unfortunately, the cost of shipping candles overseas can be quite expensive. At this time, we only ship within Australia, but we hope to explore international shipping options in the future. Stay tuned for updates!
Shipping rates are calculated at checkout based on your location.
Yes! We offer gift wrapping and personalized message options —perfect for birthdays, holidays, and special occasions.
Due to the nature of our products, we do not accept returns on used candles. However, if your item arrives damaged or defective, please contact us within 7 days for a replacement or refund. Please refer to our Returns Policy.
WHOLESALE ORDERS
Yes! We offer wholesale partnerships to select boutiques, gift shops, and retailers that align with the Drift Trading Co. brand. If you’re interested in stocking our handcrafted soy candles, please reach out to us via our Contact form, and we’ll be happy to discuss wholesale opportunities with you.